FAQ
Answers from someone who's held a card before.
The buyer's questions before connecting, and the client's questions after a charge. Both matter.
Money & holds
- Is the customer charged at booking?
- No. We place a refundable authorization on the card. The customer sees a temporary pending hold on their statement that drops off if they show up or cancel inside policy. They are charged only on a confirmed no-show, up to your stated fee.
- Where does the money go?
- Direct to your Stripe account via Stripe Connect Standard. NoShowSaver never holds your funds — Stripe pays you out on your normal schedule.
- How long is the hold valid for?
- Stripe authorizations are valid for 7 days. That means bookings must occur within 7 days of the appointment in v1; longer leads need a re-authorization step (planned for v1.1).
- Can the customer dispute a no-show charge?
- Yes — and we make it easy for them to. Every no-show charge includes a "I was there" link. If a dispute is filed, we auto-bundle the client message and Calendly attendance log into a Stripe dispute response.
Setup
- Do I need to migrate off Calendly?
- No. NoShowSaver lives next to Calendly. You keep your existing share-links, event types, and calendar integrations. We listen for the Calendly webhook events and act on them.
- Do I need a separate Stripe account?
- If you already use Stripe (most service businesses do), connect it via OAuth in two clicks. If you don't, you'll create one through the connect flow — Stripe handles the KYC.
- How long does setup actually take?
- Five minutes for the OAuth steps, plus a few minutes per event type to confirm the policy fee, cancellation window, and SMS copy.
- Does my client need an account?
- No login. Reschedule and dispute pages are signed-link, no-account experiences. The only thing the client interacts with is the booking page they already use.
Cancellations
- What about a client who cancels the day before?
- You set the grace period per event type — default is T-24h. Cancellations inside the grace window void the hold automatically. Cancellations after the grace window can capture the fee, your call.
- What if a client reschedules at the last minute?
- If they use the reschedule link before T-2h, the hold voids and the new booking gets a fresh hold. If they don't, the original hold flows through to the no-show capture.
SMS
- Are SMS reminders included?
- Solo opts in per-message; Pro and Agency include an SMS pool. You can disable any of the four touchpoints per event type, or rewrite the copy entirely.
Compliance
- Is NoShowSaver HIPAA-compliant?
- No. We do not sign BAAs and we're not a HIPAA-covered service. Therapy practices handling protected health information should not use NoShowSaver until we offer a covered tier.
- Where is data stored?
- Postgres in the US. We store booking metadata and the Stripe PaymentIntent ID. We do not store full card numbers — Stripe holds the card.
Pricing
- Is there a transaction fee on captured no-show charges?
- Not on Solo, Pro, or Agency. A 2% transaction-tier option is available for high-volume operators who'd rather pay per capture than a flat monthly.
- What happens if I exceed my plan's booking cap?
- We'll notify you and ask you to upgrade. We don't auto-upgrade you to a higher tier without consent — you get a soft banner and a button.
Still have a question?
Email support@noshowsaver.app and a human will reply within a business day. Or just connect Calendly and click around the dashboard for a few minutes.